Standard Shipping Information
We stock a wide range of products at our warehouse in Southern California, and are constantly adding new items to our catalog. Orders usually ship within 24 hours of purchase (with the exception of weekends and national holidays). All domestic orders ship FREE to the lower 48 US states through USPS, UPS or Fedex. We always provide tracking information once your order ships, so you can follow its progress as it makes it way to you. If you have any questions or concerns about your shipment, please feel free to contact us.
Custom Orders & Other Shipping
Custom orders require 2-3 additional days for processing and handling. Turnaround times are usually quick, however, and we’ll notify you as soon as your order ships. For any special requests or expedited shipping, please contact us directly.
Shipping addresses outside of the continental US—including Hawaii, Alaska, Puerto Rico, the Virgin Islands and Guam—may require additional shipping fees, depending on location and package size. We’ll contact you prior to shipping out if additional fees are required.
Return Policy
We accept returns on unused standard (pre-made) products in their original packaging within 30 days of purchase. Please contact us first to make a return request before shipping your item back—any packages without returns approvals will be shipped back at the buyer’s expense. We recommend getting a tracking number for all return packages also, as we are unable to assist with or process lost packages. Items purchased in package deals must be returned together.
Customers are responsible for return shipping fees, unless an order was received defective or damaged. Restocking fees may also apply to returned items. Expedited and express shipping and processing fees are nonrefundable for returns and exchanges.
Your refund will be issued as soon as we receive your item(s).
Custom orders cannot be returned or exchanged. We also do not accept returns on items sold on clearance, or in closeout sales.
Please ship returns to:
Alion Outdoor
241 S 3rd Ave.
Ste 1
La Puente, CA 91746
SHIPPING FAQs:
Do you offer free shipping?
Yes, all domestic orders ship free (with no minimum) to the lower 48 US states.
Are there additional shipping fees outside the Continental US?
US regions outside the continental US—including Hawaii, Alaska, Puerto Rico, the Virgin Islands and Guam—may require additional shipping fees, depending on location and package size.
Do you ship internationally?
Unfortunately, we currently only ship to the US and Canada.
What shipping carriers do you use?
We ship using USPS, UPS and FedEx. We’ll select a carrier for you, depending on the weight and size of your items.
Do you offer expedited shipping?
Yes, we offer expedited shipping options at checkout. Expedited processing typically takes 2-3 business days (compared to the standard 4-5 business days).
When will my order ship?
All orders placed Monday through Friday will ship 24 hours after they’re received (with the exception of custom orders). Orders placed on Friday after 3pm PST will ship on the following business day. Orders placed on national holidays will also be processed on the next business day.
Do you provide a tracking number?
We’ll provide a tracking number as soon as your order ships—please allow up to 24 hours for your tracking information to update. If you did not receive a tracking number, please contact us directly for assistance.
Tracking shows my order was delivered, but I haven’t received it.
We’re sorry to hear you haven’t received your order. If tracking shows your order has been delivered but you haven’t received your items, please contact your shipping carrier directly and check with your neighbors. Carriers sometimes overlook addresses or mark unshipped items “delivered” by mistake.
My expedited order hasn’t arrived by the given date.
We apologize for the delay. Please contact your local carrier directly for additional information—they should be able to help you locate and retrieve your package. Orders mailed using expedited shipping also do not necessarily have expedited processing and handling times. We are unfortunately unable to control what happens to a package once it’s picked up by a carrier, and therefore cannot be held responsible for any potential delays.
RETURN FAQs:
How do I return or exchange my order?
We accept returns within 30 days of purchase. To return or exchange an order, please contact us first to request a return approval. All returned and exchanged items must be unused and in their original packaging. Custom orders may not be returned or exchanged, and all clearance and closeout items are final sale.
Items purchased in package deals must be returned together. If you return a single item from a package deal, we will only issue the difference in cost from the original package price.
Can I return or exchange my custom order?
Custom orders cannot be returned or exchanged. We encourage customers to double-check project measurements to ensure they’re accurate before placing an order. If you have any questions regarding your measurements, please contact us for assistance.
Do I have to pay for return shipping?
Yes, customers are responsible for paying shipping fees for all returned and exchanged items.
My item(s) arrived damaged.
If your item arrives damaged, please be sure to contact us within 3 business days of receiving your order. You will be required to send photos of the damaged item to proceed with a return. Customers who contact us outside of this 3-day window will be responsible for covering any shipping fees for a return or exchange.